Complained and Feedback
At Trainscafe, we are committed to making your journey more comfortable by delivering quality meals directly to your seat. While we strive to ensure a smooth and satisfactory experience for every customer, we understand that there may be occasions where expectations are not met. Your feedback plays an essential role in helping us improve.
Why Your Feedback Matters
Every suggestion or complaint helps us refine our service. It enables us to maintain food quality and hygiene, enhance delivery performance, train our staff better, and improve our overall operations based on real customer experiences.
If You Faced Any Issues
If you received food that was not fresh, experienced a delayed or incomplete delivery, received incorrect items, or faced any difficulty related to staff behaviour, payment, or refunds, we request you to report it to us through the form below.
Appreciations Are Welcome Too
If you were satisfied with our service, we encourage you to share your positive experience. Your acknowledgement helps motivate our team and sets a benchmark for future service standards.
How to Submit Your Feedback
Please include your Name, PNR Number or Train Details, Order ID (if applicable), and a clear description of your experience. Providing accurate details helps us investigate and resolve the matter promptly.
Our Commitment
Every submission is reviewed carefully. We aim to respond within a reasonable time and, where applicable, provide compensation through refunds or replacement orders. All information submitted is handled confidentially.
Thank you for helping us improve. Your input ensures that we continue delivering a reliable and satisfactory service to every passenger.
Trainscafe Team