Privacy Policy
Privacy Policy
Your privacy is very important to us. By visiting and/or ordering services on this Website https://trainscafe.in/ you agree and where required consent to the collection, use, disclosure and transfer of your personal information as set out in this policy.
At Trainscafe, we highly value the trust and relationship we share with our customers. We are fully committed to safeguarding your personal information and ensuring your privacy is protected in accordance with applicable data protection laws.
Access to customer data is strictly limited to authorized personnel within Trainscafe Services on a need-to-know basis only, and is used solely for the purpose of providing our services in a secure and efficient manner.
We hereby assure our customers that Trainscafe does not sell, share, or rent personal information to any third party. Furthermore, your email address and contact details will never be used for unsolicited communications. Any emails, SMS, WhatsApp messages, or calls initiated by Trainscafe will pertain strictly to the services and products offered by Trainscafe Services.
INFORMATION THAT WE COLLECT FROM YOU
When you place an order or register through our website, mobile application, WhatsApp, or customer helpline, we may request and collect the following personal and travel-related information:
1. Full name
2. Contact number
3. Email address
4. Train ticket PNR number
5. Train number and journey date/details
6. Payment information
Additionally, we may collect and retain records of your interaction with our services, including but not limited to:
1. Messages posted on our website or app
2. Communication via email, calls, WhatsApp messages, or physical correspondence
3. Order history and service feedback
You may also choose to browse our platform anonymously without placing an order or providing identifiable information. However, submission of the above details is necessary for service fulfillment.
Trainscafe uses this information solely to process orders, provide customer support, improve user experience, and enhance service quality. All data is handled with the highest degree of confidentiality and in compliance with applicable legal and regulatory requirements.
USE OF YOUR INFORMATION
The personal information you provide enables Trainscafe to grant you access to relevant sections of our website and mobile application, and to fulfill the delivery of your requested services. This information is also used for purposes including, but not limited to, billing, invoicing, customer communication, and service execution.
We may also utilize and analyze specific information provided by you—such as your contact number, name, order details, and travel particulars—for the purposes of order fulfillment, administrative support, service improvement, system development, and internal analytics or statistical reporting.
Your contact information may also be used to:
1. Obtain feedback and opinions about your experience with our services
2. Provide updates on order status
3. Inform you about important changes or enhancements to our platform or offerings
If you have expressly consented to receive promotional information, Trainscafe may contact you via phone, SMS, WhatsApp, email, or postal mail regarding new products, services, or offers that may be of interest to you, including those that constitute direct marketing.
Where you have consented, we may also share your information with select third parties including those in the domains of food, beverage, travel, leisure, marketing, and advertising for the purpose of communicating relevant offers and services via phone, SMS, MMS, WhatsApp, email, or postal mail.
If at any point you choose to withdraw such consent or amend your preferences, you may do so by contacting us using the details provided in the "Contact Us" section, or by updating your preferences through your profile section on the website or mobile application.
Please note that by submitting any feedback, comments, or reviews regarding our website, mobile app, or services, you grant Trainscafe a non-exclusive, royalty-free license to use such content in marketing and promotional materials.
DISCLOSURE OF YOUR INFORMATION
Your personal information may be stored on servers located both within and outside the territorial jurisdiction of India. Access to this data is limited to trusted third parties who are contractually bound to maintain its confidentiality and utilize it solely for purposes such as platform operation, service delivery, business processing, and customer support.
Such third parties may include, but are not limited to:
1. Partner restaurants and outlets responsible for fulfilling your food orders
2. Licensed payment gateway providers
3. Communication service providers including those facilitating calls, SMS, and WhatsApp notifications
By using our services and submitting your information, you consent to this sharing, transmission, processing, and storage of your data in accordance with this Privacy Policy.
If you have explicitly agreed to receive marketing communications, your information may also be shared with our authorized marketing and advertising affiliates who may contact you through various channels (phone, SMS, MMS, WhatsApp, email, or postal mail) with promotional content.
In the event that Trainscafe Services is involved in a merger, acquisition, joint venture, asset sale, or other business transition, your information may be transferred to the involved entities, business partners, or legal and financial advisors, subject to the same level of data protection obligations.
We may also disclose your information where required to do so by law, or where such disclosure is necessary to comply with a legal obligation, enforce our Terms and Conditions, protect the rights and safety of Trainscafe, our restaurant partners, customers, or any affiliated third parties. This includes sharing information with external agencies for fraud detection, prevention, or investigation.
All such disclosures shall be made in accordance with applicable data protection laws and regulations in force in India.
COOKIES
Cookies are small data files that websites or their service providers transfer to your computer's hard drive via your web browser (subject to your browser settings). These files enable websites or service systems to recognize your browser and capture certain non-sensitive information to enhance user experience.
Please note that cookies do not store confidential personal information such as your home address, phone number, or payment card details.
Like most interactive websites, Trainscafe’s website and mobile application utilize cookies to retrieve user-specific details during each visit. These cookies are used to support essential functionality of the site and improve usability. Certain affiliate or third-party partners may also utilize cookies in accordance with their own privacy practices.
Cookies may be used by Trainscafe for the following purposes:
1. To remember and process items added to your cart
2. To save user preferences for future sessions
3. To manage and track advertisements
4. To analyze aggregate site traffic and usage data to improve platform performance and user tools
We may engage third-party service providers to assist in understanding user behavior and enhancing website performance. These providers are strictly prohibited from using the collected data for any purpose other than to assist Trainscafe in improving its operations.
LINKS TO OUR WEBSITE
No party is permitted to establish a link to any page of the Trainscafe website without obtaining prior written approval from us.
Should you choose to create a hyperlink to any part of our platform without such authorization, you do so at your own risk. All disclaimers and limitations of liability set forth in these Terms and Conditions shall apply to your use of our website in such circumstances. Furthermore, the external website or source linking to our website must adhere to the content and conduct standards specified in these Terms.
LINKS FROM OUR WEBSITE
Our platform may include links to third-party websites provided solely for your convenience and reference. These external links are not under the control of Trainscafe, and we do not assume any responsibility for their content, practices, or policies.
We strongly advise all users to review the privacy statements and terms of use of any third-party websites they choose to access through links provided on our platform. The views, opinions, and materials published on such external sites do not necessarily reflect those of Trainscafe and should not be considered as endorsed or approved by us.
Trainscafe is not liable for the data protection practices, accuracy of content, or any damage or loss arising out of your access to or reliance on third-party websites. Users are responsible for assessing the credibility and security of any external site before submitting personal information to them.
TERMS AND CONDITIONS
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
ACCESSING AND UPDATING
You have the right to see the information we hold about you ("Access Request") and to ask us to make any changes to ensure that it is accurate and up to date. If you wish to do this, please contact us using the contact details set out in section 8 below.
CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy, Terms and Conditions, or any aspect of our services, you may contact us through the following means:
Email: info@trainscafe.in
Registered Office Address: Trainscafe, 08, Paschim Vihar - D, Jaipur, Rajasthan, 302026, India
Customer Support Phone: +91 8696963496
WhatsApp: +91 8696963496
Please note that this Privacy Policy forms an integral part of the overall Terms and Conditions governing the use of the Trainscafe platform. We strongly recommend that you read the full Terms and Conditions to gain a comprehensive understanding of your rights and obligations while using our services.