Help and Support
Welcome to the Help and Support page of Trainscafe.
We are here to assist train passengers with food orders, delivery updates, and travel related queries, so your journey remains smooth and stress free.
Our support team handles passenger requests daily across hundreds of railway stations.
With strong on-ground experience and clear processes, we aim to resolve your concerns quickly and correctly.
How We Can Help You
You can contact us for support related to:
1. Ordering food in trains
2. Changing or cancelling a food order
3. Checking the delivery status of an active order
4. Train schedule and PNR related queries
5. Coach, seat, or boarding station guidance
6. Group food orders and bulk bookings
7. Restaurant partnerships and business inquiries
8. Any general query related to Trainscafe services
Get Support Quickly
Call Us Directly
For urgent assistance, you can speak to our support team directly.
Phone: +91 8696963496
Our executives are trained to handle train travel and food delivery queries with patience and clarity.
Request a Call Back
If you prefer not to wait on a call, you can request a call back.
1. Enter your name and mobile number
2. Select the reason for support
3. Choose a preferred call time or select Call Me Now
4. Submit your request
Our support team will call you back as soon as possible.
This service is completely free.
Many services are also available directly on our website.
Website: www.trainscafe.in
From the website, you can:
1. Order food for your train journey
2. Track your food delivery
3. Check PNR status
4. View train schedules
5. Find coach or platform information
Food Quality and Safety Support
1. We work only with FSSAI approved restaurant partners
2. Meals are prepared fresh and packed securely
3. Food is delivered carefully at the boarding station
4. If you face any food quality issue, contact support immediately
Customer satisfaction and food safety are always our priority.
Group Orders and Business Support
For group travel, bulk food orders, or business partnerships:
a. Select Business Partnership while requesting a call back
b. Or email us at info@trainscafe.in
Our business team usually responds within one working day.
Why Passengers Trust Trainscafe Support
1. Support available across 450+ railway stations in India
2. Real human assistance with no automated responses
3. Fast resolution for most passenger queries
4. Polite and trained support executives
5. Clear and transparent communication
Every support request is handled with care to make your journey easier.
Need Immediate Help
If your concern is urgent, call us directly at +91 8696963496.
Our team is always ready to assist you.
At Trainscafe, passenger comfort, timely service, and reliable support come first.